Customer Accounts on Indo Property Hub

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Frequently Asked Questions

What is a Customer Account on Indo Property Hub?

A Customer Account is a buyer-focused account designed for individuals researching, purchasing, leasing, or investing in property throughout Indonesia.

The account provides access to property search tools, alerts, messaging features, and saved property management.

Is creating a Customer Account free?

Yes. Creating a Customer Account is free and provides access to a range of property search and communication tools available on Indo Property Hub.

Can I save properties to view later?

Yes. Saved properties are stored within your personal account dashboard, allowing you to create your own property catalogue and revisit listings whenever required.

What happens when a saved property changes price?

If a saved property experiences a price increase or price reduction, an alert will appear within your account notifications area, helping you stay informed about market changes.

Will I be notified if a property is sold?

Yes. If a property saved to your account is marked as Sold or otherwise becomes unavailable, you may receive an alert within your account dashboard.

What are Saved Searches?

Saved Searches allow buyers to save specific property search criteria.

When new listings matching those criteria are published, notifications can be delivered directly to your account.

Can I contact agents through Indo Property Hub?

Yes. Customer Accounts provide access to the internal messaging system, allowing buyers to communicate directly with agents, developers, property owners, and property professionals.

What is Buyer Intent Matching?

Buyer Intent Matching is a feature that allows buyers to provide additional information about their property goals, including ownership preferences, budget, purchase timeline, and financing status.

This helps agents provide more relevant recommendations and personalised assistance.

Can I leave reviews for agents?

Yes. Customer Accounts allow users to leave reviews based on their experiences with agents, agencies, developers, and property professionals.

These reviews help improve transparency and assist future buyers.

Who should create a Customer Account?

Customer Accounts are suitable for:

• Property buyers
• Property investors
• Expatriates
• Retirees
• First-home buyers
• Commercial property buyers
• Land investors
• Property researchers

Anyone interested in exploring the Indonesian property market can benefit from creating a Customer Account.

Can I use a Customer Account while I am still researching?

Absolutely.

Many users create Customer Accounts while researching property opportunities. Features such as Saved Searches, Property Alerts, and Saved Properties can help you monitor the market until you’re ready to proceed.

Why should I create a Customer Account instead of browsing anonymously?

A Customer Account provides access to personalised tools that anonymous users cannot access, including property watchlists, saved searches, buyer alerts, direct messaging, buyer intent features, and review functionality.

These tools help make your property search faster, more organised, and more effective.