Refund Policy
Refund Policy
Last Updated: 01/07/2025
Thank you for choosing Indo Property Hub (“INDO PROPERTY HUB”, “we”, “us”, or “our”).
INDO PROPERTY HUB provides subscription-based advertising services, property marketing tools, merchant services, business directory services, and other digital platform features designed for Indonesia’s real estate industry.
Because our products and services are digital in nature and begin delivering value immediately upon activation, the following Refund Policy applies to all purchases made through the platform.
1. General Refund Policy
All purchases made through Indo Property Hub are considered final and non-refundable unless otherwise required by applicable law or expressly approved by us in writing.
This includes, but is not limited to:
- Merchant subscription plans
- Property advertising subscriptions
- Services Directory subscriptions
- Premium advertising upgrades
- Promotional placements
- Featured listings
- Boost Points
- Account upgrades
- Additional platform services
- Future premium features introduced by the platform
Once a subscription, advertisement, promotion, or digital service has been activated, no refund or credit will be provided for:
- Change of mind
- Early cancellation
- Failure to use the service
- Reduced business activity
- Unsatisfactory advertising results
- Incorrect plan selection
- User error
- Failure to understand platform functionality
2. Digital Service Delivery
By purchasing a subscription or advertising service, you acknowledge that service delivery begins immediately upon activation.
Digital services may include:
- Advertisement publication
- Exposure within search results
- Listing impressions
- Customer enquiries
- Merchant Analytics
- Profile visibility
- Internal Messaging access
- Services Directory visibility
- Customer review functionality
- Boost Point eligibility
As service delivery commences immediately, refunds are generally not available once activation has occurred.
3. Subscription Renewals
Certain services operate on a recurring subscription basis.
By subscribing, you authorise Indo Property Hub to charge your selected payment method at the beginning of each billing cycle until cancelled.
Subscription renewals may occur automatically unless cancelled prior to the renewal date.
It is the subscriber’s responsibility to:
- Monitor subscription status
- Maintain accurate billing information
- Manage renewal preferences
- Cancel before the next billing cycle if renewal is not desired
Refunds will not be issued for subscription renewals processed before cancellation.
4. Cancellation Policy
Subscribers may cancel their subscription at any time through their account dashboard or by contacting our support team.
Cancellation will prevent future renewals but will not terminate access immediately.
Users will generally retain access to subscription features until the end of their current billing period.
No prorated refunds or partial credits will be provided for unused portions of a subscription period.
5. Subscription Changes and Upgrades
Users may choose to upgrade or modify their subscription plan.
Where applicable:
- Upgrade fees may be charged immediately.
- Downgrades may take effect at the next billing cycle.
- Subscription changes do not create entitlement to refunds for previously purchased plans.
Any migration between plans remains subject to the pricing and subscription structure in effect at the time of change.
6. Boost Points
Boost Points are promotional platform credits designed to improve listing visibility.
Unless otherwise required by law:
- Boost Points are non-refundable.
- Boost Points have no cash value.
- Boost Points cannot be exchanged for money.
- Unused Boost Points may expire in accordance with platform rules.
- Deleted, suspended, or terminated accounts may lose associated Boost Points.
Indo Property Hub reserves the right to modify the Boost Points program at any time.
7. Billing Errors
If you believe you have been incorrectly charged, you must notify us within seven (7) days of the transaction.
We will investigate the matter and, if a genuine billing error is identified, may issue an appropriate adjustment, credit, or refund.
Billing determinations are made at our reasonable discretion based on available records and payment information.
8. Technical Issues and Service Interruptions
While we strive to provide reliable platform access, occasional interruptions may occur due to:
- System maintenance
- Software updates
- Hosting issues
- Internet disruptions
- Security incidents
- Third-party service failures
- Force majeure events
Temporary interruptions, planned maintenance, or technical difficulties do not automatically entitle users to a refund, credit, or compensation.
Where appropriate, Indo Property Hub may provide goodwill accommodations at its sole discretion.
9. Account Suspension or Termination
No refund will be provided where an account is suspended, restricted, or terminated due to:
- Breach of Terms and Conditions
- Fraudulent activity
- Misleading advertisements
- Abuse of platform features
- Unlawful conduct
- Chargeback abuse
- Violations of platform policies
Users remain responsible for any outstanding fees incurred prior to suspension or termination.
10. Chargebacks and Payment Disputes
Before initiating a chargeback or payment dispute, users agree to contact Indo Property Hub and provide a reasonable opportunity to resolve the issue.
Submitting a chargeback without first attempting to resolve the matter may result in:
- Immediate suspension of services
- Removal of active advertisements
- Account restriction
- Permanent account termination
- Restriction from future platform use
Where a chargeback is determined to be fraudulent or unfounded, Indo Property Hub reserves the right to recover associated costs and losses where permitted by law.
11. Exceptions
From time to time, Indo Property Hub may choose to issue a refund, credit, or account adjustment as a gesture of goodwill.
Any such decision:
- Is made at our sole discretion
- Does not create an ongoing entitlement
- Does not establish a precedent for future requests
12. Changes to this Refund Policy
Indo Property Hub reserves the right to modify this Refund Policy at any time.
Updated versions will be published on this page and become effective upon publication.
Continued use of the platform following publication of changes constitutes acceptance of the revised Refund Policy.
13. Contact Us
If you have questions regarding this Refund Policy, billing matters, subscription management, or payment disputes, please contact Indo Property Hub through the contact details provided on our Contact Us page.
We encourage users to contact us directly so we can work together to resolve any concerns quickly and fairly.