FAQ
General Information
What is Indo Property Hub?
Indo Property Hub is an Indonesian real estate marketplace and services directory designed to help people find property and property-related services in one convenient location.
Our platform connects buyers, investors, tenants, agents, developers, and real estate service providers throughout Indonesia. In addition to property listings, we also offer a dedicated services directory featuring professionals such as builders, architects, mortgage brokers, property managers, legal consultants, and other real estate-related businesses.
For more information about our company, mission, and vision, please visit our About Us page here.
How is Indo Property Hub different from other property websites?
Unlike traditional property portals that focus solely on property listings, Indo Property Hub combines property advertising with a dedicated real estate services directory.
This allows users not only to find properties but also to connect with the professionals and services they may require throughout their property journey.
We also offer innovative features such as Buyer Intent Matching, Merchant Analytics, Boost Points, Saved Searches, Property Alerts, Internal Messaging, and a growing Sold Property Database.
Is Indo Property Hub involved in property transactions?
No.
Indo Property Hub is a marketplace platform that helps connect customers with property professionals and service providers.
We do not act as a real estate agent, broker, lawyer, mortgage provider, or transaction facilitator, and we are not a party to any property transaction, service agreement, or contractual arrangement between users.
Is Indo Property Hub only for Bali?
No.
While Bali is one of our most popular markets, Indo Property Hub is designed to support property listings and services throughout Indonesia, including Jakarta, Lombok, Sumba, Sumatra, Java, Kalimantan, Sulawesi, Maluku, Papua, and other regions.
Is Indo Property Hub free to use?
Yes.
Property buyers, investors, tenants, and researchers can use Indo Property Hub free of charge.
Businesses wishing to advertise properties or services may require a subscription depending on the type and volume of advertising required.
Accounts & Platform Features
What account types are available?
Indo Property Hub currently offers:
Customer Accounts are designed for property buyers and researchers.
Merchant Accounts are designed for real estate agents, agencies, developers, and property-related service providers.
What is a Customer Account?
Customer Accounts are free and provide access to features such as:
- Saved Properties
- Saved Searches
- Property Alerts
- Internal Messaging
- Buyer Intent Matching
- Agent Reviews
For a more detailed look, please visit this page.
What is a Merchant Account?
Merchant Accounts are designed for businesses and professionals who wish to advertise on Indo Property Hub.
Merchant Accounts include access to:
- Property advertising
- Services directory advertising
- Merchant Analytics
- Buyer Intent information
- Internal Messaging
- Profile pages
- Portfolio pages
- Customer Reviews
- Boost Points
For a more detailed look, please visit this page.
Can any service type place an ad on INDO PROPERTY HUB?
No.
Indo Property Hub is strictly for real estate related services ONLY, a full list of accepted services can be found HERE.
If you place an ad for a non real estate related service such as tour guide, scooter rental, private driver, catering etc, your ad will be removed by our team.
What is Buyer Intent Matching?
Buyer Intent Matching allows customers to optionally provide additional information when contacting merchants.
This may include:
- Budget range
- Purchase timeline
- Ownership preference
- Financing status
This information helps merchants provide more relevant assistance and recommendations. For more information, please click HERE.
What is Merchant Analytics?
Merchant Analytics provides detailed performance data relating to advertisements and customer engagement.
Metrics may include listing views, impressions, saves, shares, referral traffic, contact actions, and other performance indicators.
For more information, please click HERE.
What is the Sold Property Database?
The Sold Property Database is a growing collection of historical property transaction information designed to help buyers, investors, sellers, and industry professionals research market activity and historical pricing trends.
For more information, please click HERE.
What are Property Alerts?
Property Alerts notify users about important updates, including:
- Price reductions
- Price increases
- Sold properties
- Leased properties
- New listings matching saved searches
What are Boost Points?
Boost Points are rewards earned by merchants through platform activity such as receiving positive reviews, generating traffic, and successfully completing transactions.
These points can be redeemed to boost listing visibility within the platform.
For more information, please click HERE.
Security, Privacy & Trust
Is Indo Property Hub a secure platform?
We take platform security seriously and continuously work to provide a safe and reliable experience for our users.
However, users should always perform their own due diligence before entering into property transactions, service agreements, or financial arrangements with third parties.
How does Indo Property Hub protect my privacy?
We are committed to protecting user privacy and handling personal information responsibly.
Information regarding how data is collected, stored, and used can be found in our Privacy Policy.
Can I delete my account?
Yes.
Users can delete their account at any time through their account settings.
However, deleting an account may result in the permanent removal of associated account information, depending on applicable legal and operational requirements.
Is there a review system?
Yes! Users with a customer account are able to leave reviews for agents or service providers (Merchants)
For full explanation of the review system, please click HERE.
Are reviews monitored?
Yes.
We reserve the right to review, moderate, or remove reviews and user-generated content that may be misleading, defamatory, offensive, fraudulent, unlawful, or in breach of our Terms and Conditions.
How can I report a suspicious listing or user?
If you believe a listing, review, account, or user activity may be fraudulent or misleading, please contact our support team as soon as possible so the matter can be investigated.
Advertising, Payments & Subscriptions
Can I advertise property on Indo Property Hub?
Yes.
We accept property advertisements throughout Indonesia, including freehold and leasehold properties, subject to our advertising guidelines and terms. To see payment options, click HERE.
Can I advertise my business or service?
Yes.
Businesses providing real estate-related services can advertise through our Services Directory.
Examples include builders, architects, mortgage brokers, legal professionals, property managers, insurance providers, and other property-related specialists.
For information about our Services Directory, please click HERE.
Can I upgrade, downgrade, or cancel my subscription?
Yes.
Merchants can manage their subscription according to the options available within their account.
Do you offer refunds?
Please refer to our Refund Policy for detailed information regarding subscription fees, advertising services, and refund eligibility.
What payment methods do you accept?
Available payment methods may include bank transfer, QRIS, credit cards, digital wallets, and other payment options supported by our payment providers.
To see all of our payment options, please click HERE.
Support & Contact
How do I contact Indo Property Hub?
If you cannot find the answer you are looking for, our team is happy to help.
Please visit our Contact Us page to reach us via contact form, email, phone, or WhatsApp.
Where can I learn how to use the platform?
We provide tutorials, guides, help articles, and FAQ resources to help users navigate the platform and make the most of available features.
Additional feature-specific information can be found on our dedicated pages covering:
- Customer Accounts
- Merchant Accounts
- Buyer Intent Matching
- Merchant Analytics
- Sold Property Database
- Boost Points
- Property Alerts
- Saved Searches
INDO PROPERTY HUB website tutorials
For full tutorials and deep explanations with videos, please explore our tutorials page HERE.