Privacy Policy
Privacy Policy
About Indo Property Hub
INDO PROPERTY HUB is an Indonesian real estate marketplace and property services directory that connects property buyers, investors, tenants, real estate agents, developers, property owners, and real estate-related service providers throughout Indonesia.
We are committed to protecting the privacy of our users and handling personal information responsibly, securely, and transparently.
This Privacy Policy explains how we collect, use, store, protect, and disclose information when you use the Indo Property Hub website, mobile services, customer accounts, merchant accounts, and related platform features.
By accessing or using Indo Property Hub, you agree to the collection and use of information in accordance with this Privacy Policy.
Information We Collect
Depending on how you use the platform, we may collect the following information:
Account Information
When creating an account, we may collect:
- Name
- Email address
- Phone number
- Username
- Business information
- Company name
- Profile information
- Social media links
Property and Service Listing Information
Merchants may provide:
- Property descriptions
- Property photographs
- Property pricing information
- Service descriptions
- Business contact information
- Company branding materials
Customer Activity Information
We may collect information relating to:
- Saved properties
- Saved searches
- Customer alerts
- Search activity
- Property enquiries
- Review submissions
- Messaging activity
- Account preferences
Technical Information
We may automatically collect:
- IP address
- Browser type
- Device information
- Operating system
- Website usage data
- Cookies
- Analytics information
How We Use Your Information
We may use information collected through the platform to:
- Provide platform functionality
- Create and manage user accounts
- Display property advertisements
- Display service advertisements
- Deliver customer alerts
- Facilitate communication between users
- Improve platform performance
- Analyse website usage
- Prevent fraud and abuse
- Respond to customer support requests
- Comply with legal obligations
- Develop new features and services
Customer Accounts
Customer Account information may be used to provide features including:
- Saved Properties
- Saved Searches
- Customer Alerts
- Internal Messaging
- Buyer Intent Matching
- Reviews and Ratings
Information submitted through these features may be stored to support ongoing platform functionality.
Merchant Accounts
Merchant Account information may be used to:
- Display advertisements
- Publish business profiles
- Create portfolio pages
- Generate Merchant Analytics
- Process subscriptions
- Display customer reviews
- Operate Boost Points programs
Certain information supplied by merchants may be publicly visible on the platform.
Internal Messaging
The platform may allow customers and merchants to communicate through an internal messaging system.
Messages may be stored and processed to facilitate communication, improve platform functionality, investigate abuse, maintain security, and comply with legal obligations.
Users should avoid sharing sensitive personal, financial, or confidential information through platform messaging unless necessary.
Buyer Intent Matching
Buyer Intent Matching allows customers to voluntarily provide additional information relating to their property requirements.
Information may include:
- Budget range
- Purchase timeline
- Ownership preference
- Financing status
This information may be shared with merchants to improve the quality and relevance of customer enquiries.
Merchant Analytics
Merchant Analytics provides merchants with aggregated information regarding listing performance and user engagement.
Analytics may include:
- Listing impressions
- Listing views
- Listing saves
- Listing shares
- Contact interactions
- Referral traffic sources
Analytics are generally provided in aggregated form and are intended to assist merchants in understanding platform performance.
Reviews and Ratings
When submitting reviews or ratings, information you provide may become publicly visible on the platform.
INDO PROPERTY HUB reserves the right to moderate, investigate, edit, or remove reviews that violate platform policies, legal requirements, or community standards.
Cookies and Analytics
INDO PROPERTY HUB uses cookies and similar technologies to:
- Improve website functionality
- Remember user preferences
- Analyse traffic patterns
- Enhance user experience
- Measure platform performance
Third-party analytics providers may also collect information regarding website usage.
Users may disable cookies through their browser settings, although some platform functionality may be affected.
Customer Alerts and Saved Searches
Information relating to saved searches and customer alerts may be stored in order to provide personalised notifications and property monitoring services.
This information helps deliver relevant alerts regarding:
- New listings
- Property status changes
- Price changes
- Market activity
Sold Property Database
Historical property information and transaction-related data may be collected, stored, and displayed for market research, educational, and informational purposes.
Where applicable, information may be aggregated, anonymised, or derived from publicly available sources.
Data Sharing
INDO PROPERTY HUB does not sell personal information to third parties.
Information may be shared with:
- Service providers assisting platform operations
- Payment processors
- Technology partners
- Legal authorities where required by law
- Other users where necessary to provide platform functionality
We only share information when reasonably necessary to operate the platform, fulfil legal obligations, or provide requested services.
Data Security
We take reasonable technical and organisational measures to help protect information against:
- Unauthorised access
- Loss
- Misuse
- Alteration
- Disclosure
However, no online platform can guarantee absolute security, and users acknowledge that information transmitted online carries inherent risks.
User Rights
Users may have rights to:
- Access their personal information
- Correct inaccurate information
- Update account information
- Delete their account
- Request information regarding data usage
Requests may be submitted through our Contact Us page.
Data Retention
We retain information only for as long as reasonably necessary to:
- Operate the platform
- Provide services
- Meet legal obligations
- Resolve disputes
- Enforce platform agreements
Retention periods may vary depending on the nature of the information involved.
Third-Party Links
The platform may contain links to third-party websites, businesses, services, or social media platforms.
INDO PROPERTY HUB is not responsible for the privacy practices, content, or security of third-party websites.
Users should review the privacy policies of any external websites they visit.
Changes to this Privacy Policy
We may update this Privacy Policy periodically to reflect changes in platform functionality, legal requirements, or business operations.
Users are encouraged to review this page regularly.
Continued use of the platform following publication of updates constitutes acceptance of the revised Privacy Policy.
Contact Us
If you have questions regarding this Privacy Policy or how your information is handled, please contact Indo Property Hub through the contact information provided on our Contact Us page.